Location negotiable (Morwell, Moe, Ballarat, Narre Warren, Sale, Bairnsdale or Wonthaggi), full-time or part time, permanent

At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to providing you with career opportunities through work that is rewarding and meaningful within the community.

We are looking for a self-motivated and experienced Care Partner – Duty to join our Support at Home team. This is a varied and rewarding role that provides essential coverage during planned and unplanned Care Partner leave, helping ensure older people continue to receive safe, responsive and consistent support to live independently at home.

As a Care Partner – Duty, you will work across a diverse client group, supporting clients who receive services through the Support at Home program. You will step into active caseloads when required, respond to client and staff queries, and ensure continuity of care, service coordination and case management responsibilities.

Each day will bring variety. You may be responding to urgent client care matters, completing assessments and reviews, updating care plans, monitoring budgets, managing risk, liaising with service providers, or working with clients and families to make informed decisions about their care.

The responsibilities of a care partner are varied, and each day brings new challenges. As a member of a larger team, you will oversee a portfolio of clients, ensuring that you provide the necessary support for them to safely stay at home while working towards their goals.

About the role:

In this role, you will:

• Provide responsive support to clients, representatives, staff and service providers.
• Cover Care Partner caseloads during scheduled and unscheduled leave.
• Undertake assessments, reassessments, care planning, monitoring and reviews.
• Identify risks and support practical risk mitigation strategies.
• Promote client choice, wellness, reablement and goal-directed care.
• Monitor client budgets and ensure care plans align with available funding and program guidelines.
• Respond to escalated client care matters and take prompt action where needed.
• Liaise with internal teams, health professionals, community services and external providers.
• Maintain accurate records, case notes and documentation.
• Support continuity of service delivery so clients can remain safely at home for longer.

About you

To be successful in this role, you will bring strong case management experience, excellent communication skills and the ability to work confidently across a varied and changing workload.

You will be someone who can think critically, problem-solve, prioritise competing demands and build positive relationships with clients, families, carers, colleagues and service providers.

You will also have:

• Experience working in a community setting.
• Strong assessment, care planning and client support skills.
• An understanding of the aged care system, Support at Home, client-directed care and the Aged Care Standards.
• Good organisational and time management skills.
• Confidence using technology, databases and written documentation systems.
• The ability to monitor client budgets and package expenditure.
• A calm, practical and compassionate approach when responding to client concerns.
• A commitment to excellent customer service and positive client outcomes.
• A Victorian driver’s licence.

A relevant qualification in case management, community services, nursing, aged care, allied health or a related field is required.

Why join Latrobe Community Health Service?

You’ll be joining an organisation committed to better health, better lifestyles, and strong and inclusive communities.

We offer:

• Meaningful work supporting older people to remain living safely at home.
• A supportive team environment.
• Ongoing training and professional development.
• A personal training plan on commencement.
• Buddy support and structured orientation.
• Ongoing supervision and development opportunities.
• Salary packaging benefits for eligible roles.
• The opportunity to contribute to continuous improvement in a growing Support at Home program.

At Latrobe Community Health Service, we want to help people get back to what matters.

For more information please contact Joanne Hay, Care Partner Team Leader, on 1800 242 696.

At Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click the Apply Now button.

Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities.

As an Equal Opportunity employer, we encourage applications from people whom are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email Recruitment@lchs.com.au

Latrobe Community Health Service (LCHS) is committed to promoting the safety and well-being of all children and young people accessing our services. Child Safety | Latrobe Community Health Service (lchs.com.au)