Location negotiable (from our sites in Gippsland and Melbourne), full-time, permanent

• Join a not-for-profit health care provider who is getting back to what matters
• A hybrid work model (three days office / two days work from home)
• Cash Salary of $107,000 to $114,000 per annum, depending on experience, plus super and salary packaging benefit 

At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to providing you with career opportunities through work that is rewarding and meaningful within the community.

Are you a passionate advocate for customer voice and co-design? Do you believe that lived experience should be at the heart of health and community services? Latrobe Community Health Service is seeking a warm, empathetic person to lead our efforts to incorporate the voice of our customers into all aspects of our organisation.

As the Customer Voice and Experience Lead, you will work closely with customers, staff and stakeholders to ensure customer voices are heard and acted upon through meaningful engagement, co-design initiatives and strategic collaboration. You’ll take the lead in implementing our Customer Voice Group strategy, fostering community and staff involvement, and building strong partnerships across Latrobe Community Health Service.

In this role you will integrate customer perspectives into our service delivery and organisational planning, ensuring that we hear from the full breadth and diversity of the communities we serve.

• You’ll bring exceptional facilitation and communication skills, an understanding of co-design principles, and the ability to build consensus across diverse groups.
• The successful candidate will have direct experience working with a consumer panel / group / advisory board, preferably in a health setting.
• As well as technical expertise, the successful candidate will be energised by collaboration, driven by empathy, and excited by the opportunity to make a tangible difference in people’s lives.

This is a unique opportunity to be part of a supportive, purpose-driven organisation. If you're not sure whether you meet all the criteria in the position description, or you'd like to know more about the role, please contact Dominic McInerney, Manager Customer Insights and Engagement on 0428 584 809.

At Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click the Apply Now button.

Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email Recruitment@lchs.com.au

Latrobe Community Health Service (LCHS) is committed to promoting the safety and well-being of all children and young people accessing our services. Child Safety | Latrobe Community Health Service (lchs.com.au)