Located in Metropolitan Melbourne & Gippsland, full-time, permanent

• Join a not-for-profit health care provider who is getting back to what matters
• Total remuneration package of $116,657 per annum including superannuation and the full optional benefit of salary packaging.

At Latrobe Community Health Service you’ll be part of a positive and passionate workplace. We’re dedicated to providing you with career opportunities through work that is rewarding and meaningful within the community.

Latrobe Community Health Service is seeking an experienced and motivated Administration Team Leader – GP Services to lead our GP Administration team and support the delivery of high-quality, client-centred healthcare services.

In this role, you will provide day-to-day leadership, operational oversight, and workforce coordination to ensure efficient clinic operations, strong team performance, and an excellent client experience. You will play a key role in service planning, continuous improvement, and supporting the delivery of integrated healthcare aligned with our strategic goals.

Key responsibilities

• Leadership & Team Management
• Lead, coach and support the GP team
• Conduct performance reviews, supervision, and ongoing development
• Coordinate staff leave, timesheets, and workforce planning
• Foster a positive, high-performing, and accountable team culture

Operations & Service Delivery

• Support efficient day-to-day clinic operations and service access
• Coordinate rosters, appointments, and administrative workflows
• Ensure policies and procedures are current and consistently applied
• Monitor performance, identify gaps, and implement improvements
• Support recruitment, onboarding, and staff training
• Quality, Compliance & Improvement
• Conduct audits and ensure best practice documentation standards
• Manage complaints and performance concerns in line with procedures
• Apply risk management frameworks to minimise service risks
• Drive continuous improvement initiatives and service innovation

Stakeholder Engagement

• Build strong relationships with internal teams and external providers
• Collaborate with the GP Manager on service planning and workforce models
• Support a positive, client-focused service experience
• Reporting & Administration
• Collect and analyse data for reports and service planning
• Maintain accurate client records and statistical data
• Support funding submissions and program development
• Assist with meeting coordination, agendas, and minutes

About you

You are a confident and organised leader with a passion for delivering excellent customer service and supporting high-performing teams.

You will bring:

• Proven experience in administration team leadership (healthcare highly regarded)
• Strong understanding of HR processes including performance management and recruitment
• Excellent organisational skills with the ability to manage competing priorities
• High-level communication skills, both written and verbal
• Strong analytical skills and attention to detail
• Experience working with databases and reporting systems
• Intermediate to advanced Microsoft Office skills

Personal attributes

• Collaborative and team-focused approach
• Positive, solutions-oriented mindset
• Strong interpersonal skills with the ability to engage diverse stakeholders

Commitment to confidentiality, professionalism, and continuous improvement

For more information please contact Rachel Baulch, Manager GP Services at Rachel.Baulch@lchs.com.au 

At Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click the Apply Now button.

Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities.

As an Equal Opportunity employer, we encourage applications from people whom are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email Recruitment@lchs.com.au

Latrobe Community Health Service (LCHS) is committed to promoting the safety and well-being of all children and young people accessing our services. Child Safety | Latrobe Community Health Service (lchs.com.au)